Frequently Asked Questions (FAQs)
1. How do I make a reservation?
You can book directly on our website by filling out the booking form or by contacting us via email at help@nycelitetransport.com. For same-day bookings, please call us to confirm availability.
2. Is my deposit refundable?
Deposits are non-refundable if the cancellation occurs within 24 hours of the scheduled service time. For cancellations made more than 24 hours in advance, please contact us to discuss options.
3. Do you allow same-day bookings?
Yes, we accept same-day bookings, but they are not guaranteed due to availability constraints. Contact us directly to confirm availability for same-day bookings.
4. When is the remaining balance due?
The remaining balance is due upon arrival at your pickup location. We accept cash and major credit cards.
5. What areas do you service?
We primarily serve New York City and the surrounding areas. For specific locations or long-distance requests, please reach out to us to discuss availability.
6. Are there any additional fees?
Additional fees may apply for extra stops, extended wait times, or damages caused to the vehicle during the ride. Please review our Terms and Conditions for more details.
7. Can I make changes to my reservation?
Yes, you can modify your reservation by contacting us at least 24 hours in advance. Changes are subject to availability and may incur additional charges.
8. What types of vehicles do you offer?
We offer a range of luxury vehicles, including sedans, SUVs, and limousines, to accommodate different group sizes and preferences. Contact us for details on vehicle options and recommendations for your event.
9. Is there a cancellation fee?
Cancellations within 24 hours of the scheduled service time will result in a non-refundable deposit. Please contact us as soon as possible if you need to cancel or reschedule.
10. How can I contact customer support?
Our customer support team is available to assist you via email at help@nycelitetransport.com. We’re here to answer your questions and help make your travel experience smooth and enjoyable.